ISO 20000 Internal Auditor
Service Management System (SGS) (ISO 20000:2018)
The purpose of the ISO 20000 - Internal Auditor Certification is to demonstrate that the professional has a practical understanding of the terminology, structure, and considerations for the definition, implementation, monitoring and auditing of a Service Management System (SMS); following the guidelines of ISO 20000:2018 (Service Management) and ISO 19011:2018 (auditing).
Who should take this exam?
This exam is ideal for individuals or teams interested in IT service management according to ISO 20000:2018, or related to a Service Management System (SMS).
Information security officers, project specialists, support engineers, auditors, information systems risk analysts, IT suppliers, SGS consultants.
What competencies are assessed in this certification?
- Understanding ISO 20000 requirements for IT Service Management Systems (SMS).
- Knowledge of service management processes and their integration.
- Skills in service design, transition, and operational management.
- Ability to measure and report on service management performance.
- Competency in aligning IT services with business needs and continual improvement.
Download Syllabus
Get the complete syllabus with all topics, learning objectives, and exam details for this certification.
Frequently Asked Questions
Certifications expire because frameworks, technologies, and best practices evolve constantly. Expiration ensures that certified professionals stay current with industry standards and continue developing their skills. This maintains the value and credibility of the certification in the job market.
You can renew your certification by accumulating Professional Update Credits (PUCs) through work experience, training courses, or professional development activities. Before your certification expires, submit your renewal application through the CertMind platform with the required PUCs documented.
If your certification expires, you will need to go through the recertification process, which typically involves retaking the exam. We recommend starting your renewal process well before the expiration date to avoid any gaps in your certified status.
Yes, CertMind offers exams in both English and Spanish. You can choose your preferred language when scheduling your exam. All study materials and syllabi are also available in both languages to support your preparation.
